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A Waimanalo family is learning the hard way when it comes to hiring the right contractor to do work on their home. And the state says what happened to the Willis family happens all too often elsewhere.

In 2015, Jeremy Willis and his wife hired a contractor to build a second story on top of their existing Waimanalo home. The hope was to have Jeremy’s in-laws move in with them.

But the project quickly went south.

“Actually, when he started the pouring and putting on the beams from the foundation, it just didn’t look centered,” Willis said. “It looked off to the side. It looked below the ground. The water just ...

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